Layer 01 · March
Discovery
The Ground Survey
We spent nineteen days doing nothing but watching people fail to file an expense. No prototypes, no whiteboards — just recordings and a shared tally.
The old console had accreted eleven years of exceptions. Every team we interviewed had a private workaround, and four of them had built spreadsheets that were, functionally, competing products. The survey's job was not to design anything. It was to establish where the bedrock actually sat.
- 19Days of observation
- 41Sessions recorded
- 7.4mMedian time to file