Runbook 07 · Incident intake
Every alert that reaches the Switchyard intake queue is resolved by walking this tree exactly once. No side channels, no vibes. Pick a scenario to watch a route light up, or select any node to read its ownership, timers and escape hatches.
The single door in. Every alert enters here, regardless of source.
A diamond with exactly two labelled exits. If you cannot answer it in 60 seconds, take the Yes branch.
A rectangle carries one action, one owner and one timer. Never two.
A terminal state. Four exist; an incident that reaches none of them is still open.